Payment and cancellation

What is already determined

These come from the park authorities rather than from us, and no operator can vary them.

• Gorilla permits are paid in full at the time of booking. Uganda withdrew its seven-day reservation hold in March 2026.
• Permits are tied to a named person and a named date and are not transferable.
• Discounted low-season permits — USD 600 in April, May and November — cannot be rescheduled.
• The Uganda Wildlife Authority and the Rwanda Development Board set their own positions on refunds and date changes, and revise them periodically. We state the terms applying to your booking in writing at the time of booking.

What this page needs to cover

• Deposit amount or percentage, and when it is due
• Balance due date relative to departure
• Accepted payment methods, currency, and who bears transfer charges
• Cancellation scale by notice period
• Explicit treatment of the permit element, which behaves differently from the rest of the booking
• Amendment fees
• What happens if a park authority changes permit or park fee tariffs between booking and travel
• Refund method and timescale

Travel insurance

Whatever these terms end up saying, insurance is the practical protection on this trip. A permit is USD 800 to USD 1,500 per person, non-transferable, and in the discounted months not reschedulable under any circumstances. Take a policy covering non-refundable elements, and take it at the point of booking rather than later.